Commission clawbacks
On telecom and TV campaigns, a customer who cancels inside the first 30–90 days takes the commission back with them. The sale happened. The money didn't stay.
Customer follow-up & retention · English y español
Your customers are worth keeping.
Porque tus clientes valen.
Valen Client Care is the follow-up desk your team doesn't have: we call every new customer, catch cancellations while they're still savable, and hand you the follow-through in a weekly report.
01 · The leak
A sale isn't finished when it's signed.
Commission teams are built to chase the next sale. What happens to the last one is nobody's job — and it leaks money in three quiet ways.
No-show appointments
Appointment-setting teams book the meeting and move on. Nobody confirms, nobody reschedules — and a booked calendar quietly becomes an empty one.
Silent churn
Most customers don't complain before they leave. They just stop. The only way to catch them is to actually call — exactly the work nobody is paid to do.
02 · Your math
See what the leak costs — in your numbers, not ours.
We never quote invented ROI. You set the sliders; the arithmetic is yours to keep.
Example inputs — drag them to your own numbers.
Walking out of your office every month
$2,400
Every single save puts $200 of that back. Your math, not ours — bring it to the free review.
Run my real numbers03 · Twelve days
One customer, followed through.
This is the whole product. Not software, not a script — a person who calls when the calendar says call.
Day 1
The welcome call
Install confirmed, questions answered, and the customer learns a real person is on their side of the paperwork.
04 · The desk
What the Retention & Save Desk does
- 01
We call every new customer
A welcome call in the first days, a check-in before the risky window closes. Your customers hear a real, warm, bilingual voice.
- 02
We catch cancels early
Billing surprises, failed installs, cold feet — we hear it first and work the save while it's still savable.
- 03
You see every save
A weekly report: who we called, what we heard, who was saved, and what it protected. Follow-through you can read.
Flat monthly retainer · month-to-month · priced against your own numbers, never invented ones.
05 · Which one is you?
Two kinds of teams lose customers nobody called.
I run a sales office
Door-to-door or retail campaigns, commission reps, clawback windows. You need saves before the chargeback clock runs out.
The Retention & Save Desk
I run a local business
Denver-metro shops with customers worth calling back — in English or Spanish, whichever they prefer.
Bilingual Customer Care06 · Start here
The free retention review
Send us last month's cancellations. We go through them one by one and show you — in writing — which ones were savable and exactly what we would have said. It costs you nothing and takes you twenty minutes. If the desk isn't worth it after that, you keep the review.
- A 20-minute walkthrough call — not a pitch
- Every savable cancel, marked and explained
- Your data stays in your systems
- 14 calls made — welcome calls and scheduled check-ins
- 2 issues caught early — billing questions answered before they became cancels
- 1 save — wanted to cancel, stayed after one honest conversation
- 3 follow-ups scheduled — next week's calendar, already set
“Porque tus clientes valen — because your customers are worth it.”
This desk exists because Laura ran one.
Laura Navarrete spent more than a year doing customer follow-up and retention inside an independent sales office on a national telecom campaign — covering accounts for multiple office owners at once. She started Valen Client Care to do the same work directly for the businesses that need it, in English and in Spanish.
More about Laura