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VALENCLIENT CAREFree retention review

BILINGUAL RETENTION & SAVE DESK · AURORA, COLORADO

YOUR CUSTOMERS
ARE WORTH
KEEPING.

PORQUE TUS CLIENTES VALEN.

Nobody was calling them back. Now somebody is.

Request the free review See how Laura follows through

01 / THE LEAK

YOU MADE THE SALE.
THEN NOBODY CALLED.

Your team keeps moving. The last customer still needs a next call.

A

The new customer waits.

Your team moves to the next sale. The customer is left without a clear owner for the next call.

B

The open issue sits.

A missed appointment, a question, or a cancellation signal stays in somebody else's task list.

C

The activation rate slides.

When follow-up stops, the number your campaign is judged on slips — and a preventable cancellation keeps moving toward a chargeback.

A motorcycle brake lever traced by hard black-and-white light

02 / YOUR MATH

WHAT THE LEAK COSTS.
YOUR NUMBERS.

Put your own sales, commission, and cancellation rate on the board.

ENTER YOUR NUMBERS. THE BOARD STAYS BLANK UNTIL YOU DO.

MONTHLY COMMISSION CONNECTED TO THOSE CANCELLATIONSLIVE
—

Calculated only from the three numbers you enter. This is arithmetic, not a promise of recovery.

Bring my numbers to Laura

03 / TWELVE DAYS

YOUR CUSTOMER
GETS THE
NEXT CALL.

Persistence is not a slogan here. It is the sequence.

A telephone headset on dark metal in hard black-and-white light
  1. DAY1

    The first call.

    Laura calls the new customer. The follow-up has an owner.

  2. DAY4

    The open issue.

    If something is going wrong, Laura names it and keeps the next step visible.

  3. DAY12

    The next call.

    The customer does not disappear into somebody else's task list.

04 / THE DESK

NOBODY WAS CALLING THEM BACK.
NOW SOMEBODY IS.

01

Call every new customer.

Laura owns the welcome call after the sale.

A telephone headset on dark metal in hard black-and-white light
02

Catch the open issue.

She follows up when a customer misses the next step or starts to pull away.

Riding gloves beside an open blank notebook in hard black-and-white light
03

Call in English or Spanish.

One bilingual desk. One accountable follow-through.

A checkered fabric form in hard black-and-white light

DOOR 01

YOU RUN A SALES OFFICE.

New-customer follow-up, cancellation attention, and a weekly save report.Retention & Save Desk

05 / START HERE

BRING THE CANCELLATIONS.
GET THE REVIEW.

Laura reviews where the follow-up stopped and what needs a next call. Bring the cancellations. Start there.

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WEEKLY SAVE REPORTSAMPLE FORMAT
  • WELCOME CALLCOMPLETE
  • OPEN ISSUEFLAGGED
  • CANCELLATIONREVIEWED
  • NEXT FOLLOW-UPSCHEDULED
DELIVERED WEEKLY.
An unbranded motorcycle held in deep shadow with narrow edge highlights

06 / WHO'S CALLING

YOU KNOW WHO'S
CALLING: LAURA.

Valen is Laura's one-woman bilingual follow-up desk in Aurora, Colorado. She is direct. She is persistent. She rides motorcycles.

Professionally, the same thing matters: she does not let the next call go.

More about Laura

PORQUE TUS CLIENTES VALEN.

STOP LOSING CUSTOMERS
NOBODY CALLED.

Request the free review